Shipping policy

DIXON JASMINE NICOLE
Thank you for choosing DIXON JASMINE NICOLE for your luggage and bag essentials. We specialize in a wide array of travel luggage, daily-use bags, storage bags and lifestyle bag accessories. We prioritize standardized order handling, rigorous product quality checks and shock-resistant packaging solutions to ensure every luggage item is fulfilled correctly, preserved in pristine condition, and delivered within a reasonable logistics cycle.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Our operational team verifies order details, inspects luggage exterior, internal structure, zippers and hardware accessories, and completes professional packaging to prevent abrasion and structural damage during long-distance transportation.
During peak promotional seasons, holiday shopping rushes and high-traffic sales periods, overall order volume will increase significantly, which may extend standard processing schedules. We will issue official email notifications to all customers promptly once notable delivery delays occur to ensure full information transparency.

2. Shipping Rates and Delivery Estimates

Shipping fees for all individual orders are dynamically calculated and explicitly displayed on the checkout page before payment confirmation. The final shipping cost is determined based on package dimensions, total weight and designated delivery region of your luggage products.
Estimated delivery times:
Standard Shipping: 15 business days
All published delivery durations serve solely as reference estimates and do not constitute legally binding delivery guarantees. Actual delivery progress may be affected by third-party carrier logistical delays, extended customs clearance procedures, extreme weather events, regional transportation restrictions and official public holidays beyond our operational control.

3. Shipment Confirmation and Order Tracking

Upon successful dispatching of your luggage order from our warehouse, you will receive an automated shipment confirmation email equipped with exclusive parcel tracking codes and official carrier information for real-time inquiry.
Tracking details typically become available within 24-48 hours after shipment. This short activation delay is caused by regular logistics platform data synchronization, and complete transit updates will be automatically displayed once the system sync is finished.

4. Incorrect Address Disclaimer

Customers are required to double-check and fully validate the accuracy and completeness of their shipping address, postal code and recipient contact information during the checkout process to avoid delivery failure or parcel return.
DIXON JASMINE NICOLE shall not assume any liability for misdelivered or undeliverable parcels resulting from incorrect, incomplete or invalid address information provided by customers. Any package returned to our warehouse due to address errors will require additional reshipping fees covered solely by the customer for secondary delivery.

5. Lost or Damaged Packages

Lost Packages:
If your luggage parcel is confirmed lost or untraceable during transit, please submit a formal support ticket to our customer service team within 7 days of the expected delivery date. We will launch an official investigation with the logistics carrier to resolve the loss issue efficiently.
Damaged Items:
If your luggage products arrive with structural deformation, surface scratches, broken hardware accessories or torn packaging, please contact our support team within 48 hours after delivery. You are required to provide clear, original photos of the damaged items and full packaging details for official verification. Our after-sales team will assess the issue thoroughly and provide optimal solutions in the shortest time possible.

6. Luggage Care and Usage Notice

All luggage and bag products are designed for daily storage, outdoor activities and long-distance travel use. Customers shall utilize, clean and maintain the products strictly in accordance with the printed care instructions attached to each item. DIXON JASMINE NICOLE is exempt from liability for product damage, wear and tear or functional failure caused by improper cleaning, overloading, violent handling, unauthorized alteration or personal misuse of luggage goods.

7. International Shipping and Customs Notice

For all cross-border international shipments, local customs authorities of the destination country may impose import duties, clearance taxes and other import administrative fees in accordance with local trade regulations. All additional customs charges are the exclusive responsibility of the customer and are not included in the original product price or standard shipping fees.

8. Contact Information

If you have any questions, suggestions or after-sales inquiries regarding this Shipping Policy, order processing status or logistics issues, please feel free to contact us:
Company Name: DIXON JASMINE NICOLE
Phone number: +1 361-425-2268
Email: service@urbannesty.shop
Physical address: 112 Curico Ln, Summerville, SC 29483, United States