Shipping policy
Thank you for shopping with MICHAELNETWORK TECHNOLOGY COLTD. As a United States-based online merchant specializing in a full range of fashion bags and daily accessory bags, we always adhere to standardized order processing and strict cross-border logistics management. We conduct rigorous pre-shipment inspections and adopt multi-layer protective packaging for all bag products to ensure every customer receives intact, high-quality goods within a reasonable and stable delivery cycle.
1. Order Processing Time
All confirmed and fully paid bag orders will undergo internal information verification, quality inspection and professional packaging within 1 to 7 business days. Our warehouse only operates on regular working days, and all order processing work will be suspended on weekends and U.S. official public holidays.
During holiday promotion cycles and shopping peak periods with a sharp increase in order volume, the conventional order processing cycle will be appropriately extended. Once significant processing delays occur, our team will take the initiative to send email reminders to customers to ensure timely and effective information communication.
2. Shipping Rates and Delivery Estimates
Shipping fees for all bag orders are calculated based on the actual weight, outer packaging size and shipping destination of the goods. The accurate shipping cost will be automatically calculated and intuitively displayed on the checkout page before order payment, without any hidden fees or additional charges.
We only provide standard shipping services for all in-stock bag products, with an estimated delivery cycle of 15 business days after warehouse outbound. It should be noted that this delivery time is only a reference standard. The actual package arrival time will be affected by many uncertain factors such as logistics carrier operational adjustments, cross-border customs clearance efficiency, extreme weather changes, regional logistics restrictions and holiday service shutdowns.
3. Shipment Confirmation and Order Tracking
After your bag order completes all pre-delivery quality inspections and is officially dispatched from the warehouse, you will receive an automatic system shipment confirmation email, which includes your exclusive order tracking number and detailed logistics operator information.
The logistics tracking data will be updated to the official inquiry system and open for real-time query within 24 to 48 hours after the logistics company picks up the package. Short-term data synchronization delay is a normal situation in cross-border logistics. If the tracking status cannot be queried normally after 48 hours, you can contact our customer service team for manual follow-up and processing.
4. Incorrect Address Disclaimer
Customers shall be solely responsible for filling in accurate, complete and valid shipping addresses, zip codes and contact information during order settlement. Please carefully check all delivery information before completing payment to avoid delivery errors, package detention and return losses.
MICHAELNETWORK TECHNOLOGY COLTD will not bear any liability for delivery errors, failed delivery or package loss caused by wrong, missing or invalid address information provided by customers. If the package is returned to the warehouse due to address problems, customers need to bear all the reshipping costs by themselves, and the original shipping fee is non-refundable.
5. Lost or Damaged Packages
Lost Packages
If your package is confirmed lost during cross-border logistics transportation, please submit a lost package verification application to our after-sales team within 5 calendar days from the expected delivery date. We will cooperate with official logistics institutions to carry out comprehensive traceability investigation and properly solve the problem for you in the shortest time.
Damaged Items
Due to the particularity of long-distance transportation, bag products may suffer unavoidable extrusion, friction and impact, resulting in damaged outer packaging or product abrasion. If you receive damaged goods, please contact our after-sales staff within 24 hours after receiving the goods, and provide complete and clear original photos of the packaging and damaged parts of the product as valid proof. We will verify the actual situation and provide targeted solutions efficiently.
6. Bag Care and Usage Notice
Our bag products are made of leather, canvas, nylon and other high-quality environmentally friendly materials. Different materials correspond to exclusive maintenance methods. Each product is equipped with detailed care guidelines, covering scientific use, daily decontamination cleaning and dry storage methods suitable for the product.
Product discoloration, deformation, accessory falling off and structural damage caused by irregular cleaning, damp storage, private disassembly and artificial misuse do not belong to product quality problems. MICHAELNETWORK TECHNOLOGY COLTD will not provide warranty maintenance and compensation services for damage caused by human improper operation.
7. International Shipping and Customs Notice
All international cross-border shipments will be supervised by the customs department of the destination country. In accordance with local foreign trade policies and regulatory provisions, corresponding import tariffs, customs clearance service fees and other statutory taxable fees may be incurred.
All customs-related expenses arising from international transportation shall be borne independently by the customer. The marked product price and shipping fee do not include any customs charges. We are not responsible for package detention, forced return and economic losses caused by customers’ failure to pay customs fees or violation of local import management regulations.
8. Contact Information
If you have any questions, suggestions or service demands regarding our shipping regulations, logistics progress and delivery services, please contact our professional customer service team through the official channels below:
Trade Name: MICHAELNETWORK TECHNOLOGY COLTD
Phone Number: +1 763-921-7862
Email: service@urbannesty.shop
Physical Address: 2121 Saint Johns Ct, Saint Paul, MN 55129, United States